SkateShop Asia <h3>General</h3><p><br/><h3>Duties and Taxes</h3><br /> <a href="#taxes1">Are duties and taxes included in the cost of the item?</a><br /> <br/><h3>Shipping and Delivery</h3><br /> <a href="#shipping4">I received my package but not in good order, what can I do?</a><br /> <br/><h3>Return Policy</h3><a href="#returns1">Can I return items bought from SkateShopAsia.com?</a><br /> <a href="#returns2">Who can I do if my purchase is not received in good order?</a><br /> <a href="#returns3">Who can I contact if my purchase is not received in good order?</a><br /> <br/><a href="#question">Got an unanswered question?</a><br /> <br/> <h3><span class="caps">GENERAL</span></h3></p> <h3><span class="caps">DUTIES</span> <span class="caps">AND</span> <span class="caps">TAXES</span></h3> <p><a name="taxes1"><strong>Are duties and taxes included in the cost of the item?</strong></a><br /> Duties and taxes are not included in the cost of the item, all duties and taxes levied by the individual countries of the buyer must be paid by the buyer.</p> <h3><span class="caps">SHIPPING</span> <span class="caps">AND</span> <span class="caps">DELIVERY</span></h3> <p><a name="shipping4"><strong>I received my package but not in good order, what can I do?</strong></a><br /> Once in a while, an item might be damaged during delivery, or a wrong item might have been packed for delivery. In such a case, you must <a href="/pages/contact-us">notify</a> us within 7 days from receiving the product. We will investigate the order, and if applicable, replace the item for you. If we do not hear from you within 7 days from the successful delivery, we will assume that the package is received in good order.</p> <h3><span class="caps">RETURN</span> <span class="caps">POLICY</span></h3> <p><a name="returns1"><strong>Can I return items bought from SkateShopAsia.com?</strong></a><br /> Products sold are not returnable. Exceptions apply if products are damaged during/before delivery, or if an incorrect product is delivered. In such cases, customers must <a href="/pages/contact-us">notify</a> SkateShopAsia within 7 days of receiving the product.</p> <p><a name="returns2"><strong>Who can I do if my purchase is not received in good order?</strong></a><br /> <a href="/pages/contact-us">Notify</a> our customer service officer who will assess the situation and advise you on the return process.</p> <p><a name="returns3"><strong>Who can I contact if my purchase is not received in good order?</strong></a><br /> Write to <a href="mailto:service@skateshopasia.com">service@skateshopasia.com</a> and we will call you to verify.</p> <h3><span class="caps">GOT</span> AN <span class="caps">UNANSWERED</span> <span class="caps">QUESTION</span>?</h3> <p><a name="question">If</a> you can’t find an answer to your question here, send it to <a href="mailto:service@skateshopasia.com">service@skateshopasia.com</a> and we will reply you within 2 business days. If your question will help other visitors, we will post it on this <span class="caps">FAQ</span>.</p> 2008-05-24T18:59:28+08:00 frequently-asked-questions 298782 2010-02-16T22:20:46+08:00 131532 2010-03-01T21:07:42+08:00 <h3>General</h3><br/><h3>Duties and Taxes</h3> <a href="#taxes1">Are duties and taxes included in the cost of the item?</a> <br/><h3>Shipping and Delivery</h3> <a href="#shipping4">I received my package but not in good order, what can I do?</a> <br/><h3>Return Policy</h3><a href="#returns1">Can I return items bought from SkateShopAsia.com?</a> <a href="#returns2">Who can I do if my purchase is not received in good order?</a> <a href="#returns3">Who can I contact if my purchase is not received in good order?</a> <br/><a href="#question">Got an unanswered question?</a> <br/> <h3>GENERAL</h3> <h3>DUTIES AND TAXES</h3> <a name="taxes1">*Are duties and taxes included in the cost of the item?*</a> Duties and taxes are not included in the cost of the item, all duties and taxes levied by the individual countries of the buyer must be paid by the buyer. <h3>SHIPPING AND DELIVERY</h3> <a name="shipping4">*I received my package but not in good order, what can I do?*</a> Once in a while, an item might be damaged during delivery, or a wrong item might have been packed for delivery. In such a case, you must <a href="/pages/contact-us">notify</a> us within 7 days from receiving the product. We will investigate the order, and if applicable, replace the item for you. If we do not hear from you within 7 days from the successful delivery, we will assume that the package is received in good order. <h3>RETURN POLICY</h3> <a name="returns1">*Can I return items bought from SkateShopAsia.com?*</a> Products sold are not returnable. Exceptions apply if products are damaged during/before delivery, or if an incorrect product is delivered. In such cases, customers must <a href="/pages/contact-us">notify</a> SkateShopAsia within 7 days of receiving the product. <a name="returns2">*Who can I do if my purchase is not received in good order?*</a> <a href="/pages/contact-us">Notify</a> our customer service officer who will assess the situation and advise you on the return process. <a name="returns3">*Who can I contact if my purchase is not received in good order?*</a> Write to <a href="mailto:service@skateshopasia.com">service@skateshopasia.com</a> and we will call you to verify. <h3>GOT AN UNANSWERED QUESTION?</h3> <a name="question">If</a> you can’t find an answer to your question here, send it to <a href="mailto:service@skateshopasia.com">service@skateshopasia.com</a> and we will reply you within 2 business days. If your question will help other visitors, we will post it on this FAQ.